FAQ
Orders
Below are some of are common questions about orders
Yes! We offer worldwide shipping. Shipping rates vary depending on destination country and all customers are responsible for any additional tax and duties that may apply.
All underwear and swimwear merchandise are FINAL SALE.
You can check the status of your online order at any time by logging into your account and clicking on "My Orders." Here you will find your order number, the amount of the order, the order's status, and, if it has shipped, there will be a link to your tracking information. Your Orders page will also have a complete record of all past orders (which makes it super easy to re-purchase favorites and keep track of sizes). If you have questions about any of your past or present orders, please don't hesitate to send us a message via our contact page.
Discount codes & store credits cannot be retro-actively applied to an order once orders are billed. All store credits have a 5 year expiration from the date issued and cannot be renewed after expiration.
Products
Below are some common questions about our products
All underwear and swimwear merchandise are FINAL SALE.
All MENAGERIÉ fabrics are made in Italy from the finest quality materials for an exceptional quality and fit.
In general we highly recommend hand washing all MENAGERIE undwear and dry cleaning most MENAGERIÉ nightwear.
Please refer to our care Guide for more instructions.
To extend the life of your swimwear, rinse with cold water after each wear to remove any chlorine, salt water, or lotions. Wash on delicate cycle or hand wash only and lay flat to dry, do not ring out your swimwear. Always store your swimwear completely dry and carefully folded or flat.
As some of our products are produced in limited quantities and may run out of stock, we constantly update the site with the latest product availability.
Although we cannot always guarantee the availability of all products, our Customer care team would be happy to assist you if you are looking for a particular product and cannot find it on our site.
Additional questions
We have an affiliate program for anyone interested in producing original content wearing MENAGERIÉ.
Affiliates also have the opportunity to be featured on our socials, enjoy product giveaways, revieve special discount codes, as well as being considered for paid partnership opportunities
Please see Affiliate Program linked in our footer.
Please send all fan photos toInfo@MENAGERIEINTIMATES.comor tag your photo with#MENAGERIEMAN onInstagram,Twitter, andFacebook. We LOVE to see all our fans enjoying their MENAGERIÉ!
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.